No problem. Your final count will be due 2 ½ weeks prior to your event.

What if I don’t have my exact guest count?

Cash, check, credit card (Visa, Mastercard, Discover, American Express) and Venmo. There is no credit card processing fee.

What forms of payment do you accept? 

We ask for a two hour window to complete set up. Often times, we’ll finish prior to that as our team is professional, friendly & super efficient!

How long do you require for set up?

Typically, your catering manager at the venue will let you know a few days prior to your event what time your vendors are allowed to set up. We ask that you provide us with this information. We’ll then let you know what time to expect us.

What time will you arrive for set up?

We will return at the conclusion of your event.  Breakdown will take approximately an hour depending on the items rented.

What time will you return for breakdown?

No problem, it happens. Normal food & drink spillage is acceptable. If an item is burned, ripped or missing, a replacement fee will be assessed.  *Candle wax and pen ink will damage the linen. 

What if something spills on the linen?

Absolutely! As long as the items are still available, we’d be happy to make any changes to your order.

Can I make changes to my order?

We provide 2 service options - Full Service & Will Call. Full Service includes our team setting up and removing all of the rental items on the day of your event. This option allows you to be hands off, and not have to worry about any of the details.  

Will call allows you to pick up the items from our office 1-2 business days prior to your event. The items are due back the following business day. This option is perfect for those couples who have friends & family that are eager and happy to lend a helping hand! You’ll also save a little on budget if you go this route!

Who will set up & breakdown on the day of the event? 

Yes, please call or email us to schedule an appointment. We’d love to hear from you!

Do I need to make an appointment to visit the showroom?

We recommend reserving your event date & rental items as early as possible. Our calendar fills up very quickly!

How far in advance do I need to secure your services? 

The number of events per day will vary as it's based on the complexity of each event. 

How many events do you take per day?  

To reserve the date and your rental items, a 50% non-refundable deposit is required.

How do I secure your services? 

frequently asked questions

What if i bookED my event &  need to reschedule due to covid-19?

We sincerely understand your concern as COVID-19 is affecting everyone.  We are currently moving forward with events according to government guidelines. Although deposits are non-refundable, please reach out to us to discuss rescheduling options.