FAQ

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2015 THE WEDDING LINEN CO. | FORMERLY KNOWN AS CHAIR COVER EXPRESS HAWAII | ALL RIGHTS RESERVED

If you have any other questions,
just send us a message!

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HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
We recommend placing your order as soon as possible. Our calendar fills up very quickly!

HOW DO I SECURE YOUR SERVICES?
To reserve the date and your items, a 50% non-refundable deposit is required.

FAQ

WHAT IF I DON'T HAVE MY EXACT GUEST COUNT?
No problem! Your final count will be due 2 1/2 weeks prior to your event.

CAN I MAKE CHANGES TO MY ORDER?
Absolutely! As long as the items are still available, we'd be happy to make any changes to your order.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Cash, check, & credit cards including Visa, Mastercard, Discover & American Express.

IS THERE A CREDIT CARD PROCESSING FEE?
No, there is no fee for paying with a credit card.

HOW LONG DO YOU REQUIRE FOR SET UP?
We ask for a two hour window to complete set up. Often times, we'll finish prior to that as our staff is professional, friendly & super efficient!

WHAT TIME WILL YOU ARRIVE FOR SET UP?
Typically, your catering manager at the venue will let you know a few days prior to your event what time your vendors are allowed to set up. We ask that you provide us with this information. We'll then let you know what time we'll arrive for set up.

WHAT TIME WILL YOU RETURN FOR BREAKDOWN?
We will return at the conclusion of your event. Even if that means midnight!

WHAT IF SOMETHING SPILLS ON THE LINEN?
No problem. Normal food & drink spillage is acceptable. If an item is burned, ripped or missing, a replacement fee will be assessed.

DO I NEED TO MAKE AN APPOINTMENT TO VISIT THE SHOWROOM?
Yes, please call or email us to schedule an appointment. We'd love to hear from you!